This Privacy Notice describes how we handle personal data that we collect through our websites and mobile applications that link to this Privacy Notice (collectively, the "Service"), as well as through our marketing and other activities described in this Privacy Notice. Use of the Service is subject to our Terms of Service.
California residents: See our California privacy notice for information about your personal information and privacy rights.
Individuals in the EEA/UK/Switzerland: See our Notice to European users for information about your personal data and data protection rights.
If you have any questions or concerns about our use of your personal data, please contact us.
We provide businesses with a cloud-based communication hub that their teams use for customer-related communications. The Service is not intended for use by individuals for personal, family, household, or other consumer purposes, and the personal data covered by this Privacy Notice pertains to individuals acting in a business or commercial capacity. This Privacy Notice does not apply to personal data about our personnel or job candidates, or to personal data that we process on behalf of customers in our capacity as a processor or service provider.
The personal data we collect from you, either directly or indirectly, will depend on how you interact with us and with our Service. We collect personal data about you from the following sources:
Personal data you may provide to us through the Service includes:
As you navigate the Service, we automatically collect:
We may receive information about you from:
We use your personal data for the following purposes:
We may share your personal data with:
You have certain rights regarding your personal data:
The Service may contain links to or integrations of websites and online services operated by third parties. These links are not endorsements of any third party. We do not control and are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites or services you interact with.
We implement appropriate technical and organizational security measures to protect your personal data. We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for legal, accounting, or reporting requirements.
We are headquartered in the United States and may use service providers that operate in other countries. These countries may have different data protection laws than your country. We implement appropriate safeguards to protect your data when transferred internationally.
Our Service is not intended for use by anyone under 16 years of age. We do not knowingly collect personal data from children under 16.
We may update this Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on this page and updating the "Last updated" date.
This section applies to California residents and describes our collection, use, and disclosure of personal information under the California Consumer Privacy Act ("CCPA").
As a California resident, you have the right to:
This section applies to users in the European Economic Area ("EEA"), United Kingdom ("UK"), and Switzerland.
Under the GDPR, you have the right to:
This section describes how we handle personal data as instructed by our customers in the course of providing certain features of our Services, including through cookies and similar technologies. We engage in the activities described here as a service provider to our customers and subject to our agreements with them.
Our Knowledge Base employs cookies and browser storage technologies to help customers analyze visitor usage. Examples include:
Customers can integrate third-party services (for example, embedded YouTube or Vimeo videos) into their Knowledge Base which may place additional cookies. Visitors can reject or clear cookies in their browser settings, though some features may not function if cookies are disabled.
Our Chat product uses the following cookies:
Most browsers allow chat visitors to reject or clear cookies, but certain features may not function without them.
The technologies we use may change from time to time and this section is subject to change at any time. We encourage visitors and customers to review it periodically.
Certain features of the Service (for example, Omnichannel Inbox, Collaboration, and Workflow Automation) require access to Google Workspace APIs such as Gmail and Calendar. Information obtained from these APIs ("Google User Data") is Customer Data that we process on behalf of our customers and is restricted by Google’s API Terms of Service and Google User Data Policy (the "Google Requirements").
We access, use, store, and share Google User Data only as necessary to provide and improve the relevant features, and never to develop, improve, or train generalized AI or ML models. We do not sell Google User Data. We share Google User Data only with:
We use technical, organizational, and physical safeguards designed to protect Google User Data and we retain and delete it in accordance with customer instructions and the Google Requirements.
If you have any questions about this Privacy Policy or our data practices, please contact us at:
privacy@hourblock.com
Last updated: 8/1/2025